Privacy Policy

Effective date: 2025

1. Introduction

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our AI-assisted interviewing platform, including audio/video rooms, recordings, transcripts, chat, and analytical features (the "Services").

2. Information We Collect

• Account Data: Name, email, company details, role, and authentication data.
• Interview Data: Room metadata, participant names, audio/video recordings (if enabled), transcripts, AI-generated insights, chat messages, and usage metrics.
• Technical Data: IP address, device/browser information, timestamps, and diagnostic logs for reliability and security.
• Billing Data: Subscription and payment data processed by Stripe (we do not store full payment details on our servers).

3. How We Use Information

• To provide and improve audio/video sessions, transcription, and AI analysis.
• To generate interview summaries, phases, Q&A extraction, and insights.
• To monitor usage, plan limits, and overage (where enabled).
• To detect, prevent, and investigate security incidents.
• To comply with legal obligations and enforce our Terms.

4. Legal Bases

We process data based on contract performance (providing the Services), legitimate interests (security, improvement), consent (recordings where required), and legal obligations.

5. Sharing of Information

• Processors: We use service providers such as LiveKit (real-time infrastructure), OpenAI (AI models), Stripe (billing), and email providers (e.g., SendGrid) to deliver the Services.
• Legal: We may disclose information where required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, information may be transferred with appropriate safeguards.

6. International Transfers

Data may be processed in the United States and other countries. We implement safeguards consistent with applicable laws.

7. Security

We apply administrative, technical, and organizational measures to protect personal information. No method of transmission is 100% secure; please configure access controls and authentication appropriately.

8. Data Retention

We retain data for as long as needed to provide the Services or as required by law. Retention durations can be configured in Settings (e.g., interview data retention).

9. Your Rights

• Access, rectification, deletion, and portability, where applicable.
• Objection or restriction of processing, where applicable.
• Withdrawal of consent where processing is based on consent.

10. Children

The Services are not directed to children under 18, and we do not knowingly collect their data.

11. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, preferences, analytics, and reliability. You can manage cookie preferences via your browser settings.

12. Third-Party Links

The Services may contain links to third-party sites. Their privacy practices are governed by their own policies.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email or in-app notice.

14. Contact

For privacy inquiries, contact: support@usemink.com